1. Introduction
At CorpWise, we strive to provide high-quality corporate services tailored to our clients’ needs. This Return and Refund Policy outlines the conditions under which refunds may be granted for our services. By using our services, you acknowledge and agree to the terms stated in this policy.
2. Eligibility for Refunds
Refunds are considered on a case-by-case basis under the following conditions, provided that sufficient documentation and proof of claim are submitted:
If a service was not delivered as agreed due to an error on our part, such as failure to complete documentation correctly or missing a regulatory submission deadline.
If a duplicate payment was made by mistake.
If a cancellation request is submitted before work has commenced on the service.
3. Non-Refundable Services
Due to the nature of our services, the following are non-refundable, as they involve administrative, governmental, or third-party costs that cannot be recovered:
Services that have already been delivered or partially completed.
Government fees, third-party costs, or regulatory charges paid on behalf of clients.
Consulting or advisory fees once the consultation has been conducted.
4. Refund Request Process
To request a refund, please contact us at [email protected] within 14 days of the service purchase date. Your request must include:
Full name and contact details
Invoice number
Reason for the refund request
We will review your request and respond within 10 business days. You will receive an email update on the status of your refund request throughout the process. If approved, the refund will be processed via the original payment method within 10-14 business days. Alternatively, at your request, we may issue a service credit for future use instead of a direct refund.
5. Modifications and Cancellations
If you wish to modify a service order before execution, please contact us as soon as possible.
Cancellations requested after work has commenced may be subject to partial refunds or service credits at our discretion.
6. Refund Processing and Timelines
Once a refund is approved, processing times may vary depending on your payment provider. Standard refunds take 10-14 business days, but some banks or payment processors may require additional time.
Refunds will be issued in the same currency and payment method used for the original transaction. Currency exchange fees or bank charges are the responsibility of the client.
7. Dispute Resolution
If a refund request is denied and you wish to contest the decision, you may submit a formal dispute within 7 business days from the date of the decision.
Dispute requests should be sent to [email protected] with supporting documents or correspondence related to the issue.
We will review disputes within 10 business days and may provide an alternative resolution, such as service adjustments or additional support.
8. Contact Information
If you have any questions regarding our Return and Refund Policy, please contact us:
Address: 32 Aspinall Rd, London SE4 2EQ, UK
Phone: +44 7950 155812
Email: [email protected]